Help

Pricing questions

Our calculator can help you to get quotes for any destination. Just type weight and dimensions of your package. After you can find prices and choose between different couriers services. Just click on book button.
No, all prices include any sucharges, VAT and shipping cost. If parcel move abroad it can be taxes and duties in destination country, we recommend to check all duties and taxes in destination country before send parcel. Any taxes will have to be paid by recipient.
We accept all banks credit and debit cards and Paypal. All payment are processed via secured service.
Weight and dimensions are important for using our service. Just weight your parcel on any scales and measure it with rolling tape. Any inaccuracies can cause delays or charges.
Yes some of our services charges by volume weight or actual weight, what is greater. Volume weight is calculated as (Length x Width x Height) / 4000.
For example your box is 12 kg and dimensions is 40 x40 x 40, volume weight will be 40x40x40/4000 = 16 kg. Couriers will charge by greater volume weight.

Collection and delivery

Parcel will be collected on selected date by UKMAIL any time during the day from 8 am to 6 pm. If you missing collection day or time, you can rearrange collection on next working day.
Yes all shipments have tracking numbers and you can track it any time in your account.
Delivery time is different for every country. International delivery time is estimate and depends from customs clearance. Unfortunately we cannot give more accurate delivery time and date. 
Unfortunately if parcel was already collected you cannot change delivery address. If your parcel has not been collected, you can cancel your order and rebook.
Yes you need a printer to print labels and invoices for your shipment. Every parcel have a barcode for tracking and delivery address on your label, please print it and attach to your parcel.If you have no printer please contact us and we help you and can print in our sorting hub.

General questions

We have list of prohibited and restricted items and no compensation items. Please check this page before pack your parcel. Person sending such items may have their order cancelled without notice or refund.
Yes all invoices can be downloaded and printed from your account. Just login in to your account.
You can cover your parcel from damage and lost in booking process. Claims can be made by account holder. We will try to make process quick and easy.
To place an order with us just fill the form in our calculator. Our system will offer you a few delivery methods available for your parcel, depends on size and weight.
You will see the price and estimated delivery time and be able to book parcel collection through our system.
After placing an order you will receive order confirmation on your email and you will need to print labels and documents for your parcel before collection day.
After collection you can track your parcel in your account.
Yes we deliver to any private and business addreses, if your item is not in prohibited list, you can book parcel collection.
Please make sure you understand that all parcels going outside these EU countries will pass through customs procedures. The customs team overseas will make a judgement on whether any duties and taxes are applicable to the parcel, based on the information provided on the despatch declaration or commercial invoice.
These charges are made up of:
Import duty - % charge on the declared value - this depends on the type of goods. 
Excise duty - % charge per kilo for perfumes, cigarettes and alcohol.
Import VAT - VAT at the prevailing rate in the destination country applicable to the total value and duties.
If you have any issues with parcel Taxes or Duties please contact local customs office for more information.