Privacy policy
This policy explains how we collect, store and use personal data about you when you browse topparcel.com or otherwise provide your personal data to us.
By visiting, logging into, registering or using Topparcel website, you allow us to collect, use and transfer your information (including your personal data) under the terms of this policy. If you're don't want to be bound by this policy any longer, please do not continue to use or enter your details on our website.
We can process your personal data where it is necessary in association with a contract between you and us, where it is necessary in order to comply with our legal obligations, where we have a right to do so, or where you have given us permission. Please note that we will always consider whether your right to privacy overrides our business interest.
You are not required to provide personal information to us through a topparcel website. We will only require you to provide personal information to us where it’s necessary to provide you with our service.
Information collected
Your personal data includes the information you provide when you sign up for an account or sign up to receive our emails, or when you answer questions, surveys, enter competitions or provide information in your account profile, on the Topparcel website, live chat or during a support enquiry about you and/or your organisation. All the payment information are collected by payment system(provider) and stored safely.
Examples of this personal data include includes, but is not limited to, your name, address, phone/mobile number, email address, information about your shipment (including the recipient), your VAT status or any other information such as survey responses, feedbacks or marketing preferences. We collect information about our customers to improve our service also to understand trends.
We monitor patterns of usage, such as login dates and volumes of data, so we can understand how people are using Topparcel website to develop and improve our services.
For security reasons and to aid in monitoring patterns of usage, we log your IP address when you use the website. This is your computer's individual identification number that is assigned to your computer when connected to the Internet.
We monitor traffic information when you visit our website or read emails from us, including page visits, e-mail clicks, purchases, referring sites, and video viewings. We use this information to improve our website, promotions, and to understand customer purchasing behaviour.
We will never collect any of sensitive information about you without your permission.
Information Collected by Third Parties
· Customers Full name
· Customers address
· Customers landline/mobile number
· Customers e-mail address
When we use third parties we require the recipients of your personal or sensitive data to safeguard your data using administrative, technical and security procedures; however, your personal data will also be subject to the laws of the jurisdiction governing our the third party.
How we use your personal data
We use your personal data to enable us to provide you with access to Topparcel website. It will also enable us to contact you by email, fax, post, SMS, social media or telephone where necessary.
To provide information on other services which we feel may be of interest to you, where you have consented to receive such information.
The data that we collect from you may be transferred to and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us, one of our group companies or for one of our suppliers. Such staff maybe engaged in, among other things, the processing of your payment details and the provision of support services. By submitting your data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Finally, we reserve the right to cooperate with law enforcement officials in the investigation of alleged unlawful activities of Topparcel website users. We will have no legal liability for such disclosures of your information.
Disclosing Your Information
We may also disclose your personal information to third parties:
Where we sell any or all of our business and/or our assets to a third party.
Where we are legally required to disclose your information. To assist fraud protection and minimise credit risk.
Cookies
To help us improve our website and the service we provide to you we may use technology to track the patterns of behaviour of visitors to our site. Often, this is in the form of a cookie file. Where used, these cookies are downloaded to your computer or device automatically.
We may further use, or permit selected third parties to use, your personal data to enable us to track and analyze website traffic and visitor trends and improve your browsing experience. For further details, please see our Cookies Policy.
Third Party Links
You may find links to third party websites on Topparcel. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Your Data's Security
At Topparcel we take security very seriously including the use of the online credit card payment facility operated by Paymill or Paypal. Your browser will go into secure mode before you enter any payment details.
Being in 'secure mode' means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our website, so your card details cannot be viewed by anyone else using the Internet.
No credit or debit card details are stored on our servers once your initial payment has been processed. Once on their systems, all sensitive data is secured using internationally recognised 256-bit encryption standards
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your data, we cannot guarantee the security of your data transmitted to the Topparcel website is at your own risk. Once we have received your data, we will use strict procedures and security features to try to prevent unauthorised access.
Your rights
You can unsubscribe from our promotional email communications at any time by just clicking the unsubscribe link in an email, or by emailing us at hello@topparcel.com.
You have the right to request a copy of personal data we hold about you. To do this, simply write to us or send us an email – just use the contact details below. We may charge you £10 for providing this information to cover our administration costs. If you have any complaints about our service we provide or any other questions please send it to our e-mail address or feel free to call us. Our e-mail address or the phone number you can find in contact details on our website.
Changes to this policy
We may edit this policy from time to time. Please check this policy regularly for any changes. We will post all changes here, and if we make any substantial changes we may also notify you by email.
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It’s very good to be able to track my items. Thanks for your regular updates. 3rd Box successfully received by recipient today. All in great shape. Highly delighted with your services again. Two more Boxes still in transit. Everything progressing smo...
Great to have received updates. Parcel in transit to the Ukraine.
Many Thanks for your wonderful help and service regarding the parcel delivery to the Ukraine on this occasion. Arrived safe and sound. Highly recommended.
Excellent service. Parcel safely delivered with regular updates from Topparcel. Recipients delighted. Thank you very much.
I use several years this company for delivery of parcels. I want to express special gratitude for communication: all arising problems are solved quickly! The staff of the company is very competent and friendly.
Used this company several times. Reliable provider with fantastic customer support. Highly recommended
Thank you for your your email to confirm my delivery is underway. I was so pleased to hear from you this morning. That’s excellent news. You’ve been really helpful.
Thank you so much for your super quick work and all your help with my next lot of parcels to Ukraine. It’s just wonderful. Truly exceptional.
Thank you very much Topparcel for your intervention with colleagues in the Ukraine regarding my parcel. There was a slight hiccup. It was my fault though. I entered the wrong contact phone number on the form and the recipient couldn’t be reached. It ...
I have had a technical issue with resetting my password on the Topparcel online service the other day and contacted Topparcel team both via e-mail service and on the landline phone number. In both cases the team response was quick and really helpful....
✋Job well done! Thanks again Topparcel, my 2 deliveries arrived safe and secure in the Ukraine today. Recipients are equally pleased and expressed their Thanks and gratitude for your wonderful teamwork and excellent delivery services.
Thank you so much for your regular updates regarding the status of my parcels. Your service is excellent and I do appreciate it very much.
I'm absolutely happy for service. Good communication, regular promotion... Thanks for it.
I am so thrilled to hear that my 2nd box is now in transit to the Ukraine. Expertly handled and I have been kept well informed. Topparcel, you have been absolutely perfect. Thank you for you Brilliant Teamwork.
I am really pleased with the collection of my parcels due to be delivered in the Ukraine. It’s a busy time of the year and Topparcel have worked very hard. They have been very efficient and they have kept me well informed. If you are not sure about a...
Thanks for your service. The delivery was quick and reliable.
Thanks for your service, prices are very nice compared with others, the staff is friendly and very helpful. Highly recommend.
Excellent,reliable delivery company with great customer service and support . Have been working with them for many years and have never had any issue. They are always eager to help and go an extra mile if needed.
Responsible approach to business, excellent communication, fast solution of the current problems of the client. Thanks!
Amazing company, great customer service, always reliable and highly recommended by me! All the best x