Privacy policy
This policy explains how we collect, store and use personal data about you when you browse topparcel.com or otherwise provide your personal data to us.
By visiting, logging into, registering or using Topparcel website, you allow us to collect, use and transfer your information (including your personal data) under the terms of this policy. If you're don't want to be bound by this policy any longer, please do not continue to use or enter your details on our website.
We can process your personal data where it is necessary in association with a contract between you and us, where it is necessary in order to comply with our legal obligations, where we have a right to do so, or where you have given us permission. Please note that we will always consider whether your right to privacy overrides our business interest.
You are not required to provide personal information to us through a topparcel website. We will only require you to provide personal information to us where it’s necessary to provide you with our service.
Information collected
Your personal data includes the information you provide when you sign up for an account or sign up to receive our emails, or when you answer questions, surveys, enter competitions or provide information in your account profile, on the Topparcel website, live chat or during a support enquiry about you and/or your organisation. All the payment information are collected by payment system(provider) and stored safely.
Examples of this personal data include includes, but is not limited to, your name, address, phone/mobile number, email address, information about your shipment (including the recipient), your VAT status or any other information such as survey responses, feedbacks or marketing preferences. We collect information about our customers to improve our service also to understand trends.
We monitor patterns of usage, such as login dates and volumes of data, so we can understand how people are using Topparcel website to develop and improve our services.
For security reasons and to aid in monitoring patterns of usage, we log your IP address when you use the website. This is your computer's individual identification number that is assigned to your computer when connected to the Internet.
We monitor traffic information when you visit our website or read emails from us, including page visits, e-mail clicks, purchases, referring sites, and video viewings. We use this information to improve our website, promotions, and to understand customer purchasing behaviour.
We will never collect any of sensitive information about you without your permission.
Information Collected by Third Parties
· Customers Full name
· Customers address
· Customers landline/mobile number
· Customers e-mail address
When we use third parties we require the recipients of your personal or sensitive data to safeguard your data using administrative, technical and security procedures; however, your personal data will also be subject to the laws of the jurisdiction governing our the third party.
How we use your personal data
We use your personal data to enable us to provide you with access to Topparcel website. It will also enable us to contact you by email, fax, post, SMS, social media or telephone where necessary.
To provide information on other services which we feel may be of interest to you, where you have consented to receive such information.
The data that we collect from you may be transferred to and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us, one of our group companies or for one of our suppliers. Such staff maybe engaged in, among other things, the processing of your payment details and the provision of support services. By submitting your data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Finally, we reserve the right to cooperate with law enforcement officials in the investigation of alleged unlawful activities of Topparcel website users. We will have no legal liability for such disclosures of your information.
Disclosing Your Information
We may also disclose your personal information to third parties:
Where we sell any or all of our business and/or our assets to a third party.
Where we are legally required to disclose your information. To assist fraud protection and minimise credit risk.
Cookies
To help us improve our website and the service we provide to you we may use technology to track the patterns of behaviour of visitors to our site. Often, this is in the form of a cookie file. Where used, these cookies are downloaded to your computer or device automatically.
We may further use, or permit selected third parties to use, your personal data to enable us to track and analyze website traffic and visitor trends and improve your browsing experience. For further details, please see our Cookies Policy.
Third Party Links
You may find links to third party websites on Topparcel. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Your Data's Security
At Topparcel we take security very seriously including the use of the online credit card payment facility operated by Paymill or Paypal. Your browser will go into secure mode before you enter any payment details.
Being in 'secure mode' means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our website, so your card details cannot be viewed by anyone else using the Internet.
No credit or debit card details are stored on our servers once your initial payment has been processed. Once on their systems, all sensitive data is secured using internationally recognised 256-bit encryption standards
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your data, we cannot guarantee the security of your data transmitted to the Topparcel website is at your own risk. Once we have received your data, we will use strict procedures and security features to try to prevent unauthorised access.
Your rights
You can unsubscribe from our promotional email communications at any time by just clicking the unsubscribe link in an email, or by emailing us at hello@topparcel.com.
You have the right to request a copy of personal data we hold about you. To do this, simply write to us or send us an email – just use the contact details below. We may charge you £10 for providing this information to cover our administration costs. If you have any complaints about our service we provide or any other questions please send it to our e-mail address or feel free to call us. Our e-mail address or the phone number you can find in contact details on our website.
Changes to this policy
We may edit this policy from time to time. Please check this policy regularly for any changes. We will post all changes here, and if we make any substantial changes we may also notify you by email.
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Всё просто замечательно
1 month my parcel has not being delivered. No information about where is it, nothing. Seems, this company lost or stolen my clothes. Dont use this service
Alles problemlos gelaufen! Vielen Dank!
It was not picked-up ! Please send me a refund.
Por ahora ,muy bien un poco alto el precio pero por lo demás ,bien
I use Top Parcel all the time and they always deliver, there has never been any problems they give a first. class service, highly recommended
as fast as the Spanish post for 7euro, better Espania correos. 3 weeks +1 day. Of these, 1 week was in Moskvabad:(. 3 semanas +1 día. De estos, 1 semana fue en Moskvobad (la capital de las ratas) que puedes ver FBS durante una semana.
Dok
Guys! Thank you very much for your work in these tough times. Frankly, I was hesitating while choosing Topparcel but till now, after dozen of parcels sent, I’ve never regretted of my choice. All well delivered, and some of parcels even quicker than e...
Отправка музыкального инструмента из Испании в Россию. Всё дошло в целости и сохранности. Огромная благодарность компании и лично Надежде за профессионализм. Исчерпывающие ответы на возникающие вопросы, консультации по таможенным вопросам, доупаковка...
Все отлично! Лучший сервис! Уже 10 раз отправлял все доходит раньше чем планируется
Facile e veloce
Ottimo servizio
I sent my parcel Tracking EJ229926771RU almost a month ago and there is no information about where it is. On your site it just says it was collected only, but no other information, on the EMS site there is no any information. It was important documen...
Испания - Россия. Хочу выразить Огромную благодарность Менеджеру Надежде в работе со мной, за её профессионализм и терпение. Отправила, и уже получила 6 посылок. Много вопросов, сомнений, нюансов перед отправкой... Надежда была на связи и днём и н...
The parcel is not collected, please pick up this parcel before today until 3 p.m and update the status.
Все прошло великолепно - в офисе мне аккуратно и компактно упаковали мою посылку, быстро оформили. До адресата доехала в оговорённые сроки. Офис в Аликанте, рекомендую.
Опять я довольна! Посылка в Россию дошла за 11 дней! Спасибо огромное за сервис! Всей команде успехов!
Will definitely use again as it was painless. Great service. I had a large parcel, within ten days it was in Moscow.
Очень хорошая команда. Спасибо всем. На любой вопрос быстро реагируют. Всем советую эту компанию.