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Pricing questions

How to get a quote for the parcel?
Our calculator can help you to get quotes for any destination. Just type weight and dimensions of your package. After you can find prices and choose between different couriers services. Just click on book button.
No, all prices include surcharges, VAT and shipping cost. If parcel moves abroad it can be taxes and duties in the destination country, we recommend to check all duties and taxes in destination country before sending the parcel. Any taxes will have to be paid by the recipient.
We accept all banks credit and debit cards and Paypal. All payment is processed via secured service.
Weight and dimensions are important for using our service. Just weight your parcel on any scales and measure it with rolling tape. Any inaccuracies can cause delays or charges.
Yes some of our services charges by volume weight or actual weight, what is greater. Volume weight is calculated as (Length x Width x Height) / 5000.
For example your box is 10 kg and dimensions is 40 x40 x 40, volume weight will be 40x40x40/5000 = 12.8 kg. Couriers will charge by greater volume weight.

Collection and delivery

Parcel will be collected on the selected date by DPD or ParcelForce any time during the day from 9 am to 6 pm. If your missing collection day or time, you can rearrange collection on next working day.
Yes, all shipments have tracking numbers and you can track it any time in your account.
Delivery time is different for every country. International delivery time is estimated and depends on customs clearance. Unfortunately, we cannot give a more accurate delivery time and date. 
Unfortunately, if the parcel was already collected you cannot change the delivery address. If your parcel has not been collected, you can cancel your order and rebook.
Yes, you need a printer to print labels and invoices for your shipment. Every parcel has a barcode for tracking and delivery address on your label, please print it and attach to your parcel. If you have no printer please contact us and we help you and can print in our sorting hub.

General questions

We have a list of prohibited and restricted items and no compensation items. Please check this page before pack your parcel. The person sending such items may have their order cancelled without notice or refund.
Yes, all invoices can be downloaded and printed from your account. Just login into your account.
You can cover your parcel from damage and loss in the booking process. Claims can be made by an account holder. We will try to make process quick and easy.
To place an order with us just fill the form in our calculator. Our system will offer you a few delivery methods available for your parcel, depends on size and weight.
You will see the price and estimated delivery time and be able to book parcel collection through our system.
After placing an order you will receive the order confirmation on your email and you will need to print labels and documents for your parcel before collection day.
After collection, you can track your parcel in your account.
Yes, we deliver to any private and business addresses, if your item is not on the prohibited list, you can book parcel collection.
Please make sure you understand that all parcels going outside these EU countries will pass through customs procedures. The customs team overseas will make a judgement on whether any duties and taxes are applicable to the parcel, based on the information provided on the despatch declaration or commercial invoice.
These charges are made up of:
Import duty - % charge on the declared value - this depends on the type of goods. 
Excise duty - % charge per kilo.
Import VAT - VAT at the prevailing rate in the destination country applicable to the total value and duties.
If you have any issues with parcel Taxes or Duties please contact local customs office for more information.

Enter your parcel details to get a quick quote and send it today!

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Thank you very much Topparcel for your intervention with colleagues in the Ukraine regarding my parcel. There was a slight hiccup. It was my fault though. I entered the wrong contact phone number on the form and the recipient couldn’t be reached. It ...

Anna

I have had a technical issue with resetting my password on the Topparcel online service the other day and contacted Topparcel team both via e-mail service and on the landline phone number. In both cases the team response was quick and really helpful....

Orlov Dmytro

✋Job well done! Thanks again Topparcel, my 2 deliveries arrived safe and secure in the Ukraine today. Recipients are equally pleased and expressed their Thanks and gratitude for your wonderful teamwork and excellent delivery services.

Anna

Thank you so much for your regular updates regarding the status of my parcels. Your service is excellent and I do appreciate it very much.

Anna

I'm absolutely happy for service. Good communication, regular promotion... Thanks for it.

Elena

I am so thrilled to hear that my 2nd box is now in transit to the Ukraine. Expertly handled and I have been kept well informed. Topparcel, you have been absolutely perfect. Thank you for you Brilliant Teamwork.

Anna

I am really pleased with the collection of my parcels due to be delivered in the Ukraine. It’s a busy time of the year and Topparcel have worked very hard. They have been very efficient and they have kept me well informed. If you are not sure about a...

Anna

Thanks for your service. The delivery was quick and reliable.

Dmitry Orlov

Thanks for your service, prices are very nice compared with others, the staff is friendly and very helpful. Highly recommend.

Tim Brown

Excellent,reliable delivery company with great customer service and support . Have been working with them for many years and have never had any issue. They are always eager to help and go an extra mile if needed.

Ivanova Anastasiya

Responsible approach to business, excellent communication, fast solution of the current problems of the client. Thanks!

Holehouse Elena

Amazing company, great customer service, always reliable and highly recommended by me! All the best x

Ruzanna Nikiforova

Thanks for your service, my relatives happy to get presents from UK

Zhabina Natalia

Nice delivery company, work for many years.

shopogolic ltd

Thank you very much ! Excellent service!! Very helpful staff!!

Jitnikova Anjelika

Many thanks best possible service. Highly recommend

shopogolic ltd
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