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Help

Pricing questions

How to get a quote for the parcel?
Our calculator can help you to get quotes for any destination. Just type weight and dimensions of your package. After you can find prices and choose between different couriers services. Just click on book button.
No, all prices include surcharges, VAT and shipping cost. If the parcel moves abroad it can be taxes and duties in the destination country, we recommend checking all duties and taxes in the destination country before sending the parcel. Any taxes will have to be paid by the recipient.
We accept all banks credit and debit cards and PayPal. All payment is processed via secured service.
Weight and dimensions are important for using our service. Just weight your parcel on any scales and measure it with rolling tape. Any inaccuracies can cause delays or charges.
Yes some of our services charges by volume weight or actual weight, what is greater. Volume weight is calculated as (Length x Width x Height) / 5000.
For example your box is 10 kg and dimensions is 40 x40 x 40, volume weight will be 40x40x40/5000 = 12.8 kg. Couriers will charge by greater volume weight.

Collection and delivery

Parcel will be collected on the selected date by UPS or DX any time during the day from 9 am to 6 pm. If your missing collection day or time, you can rearrange collection on next working day.
Yes, all shipments have tracking numbers and you can track it any time in your account.
Delivery time is different for every country. International delivery time is estimated and depends on customs clearance. Unfortunately, we cannot give a more accurate delivery time and date. 
Unfortunately, if the parcel was already collected you cannot change the delivery address. If your parcel has not been collected, you can cancel your order and rebook.
Yes, you need a printer to print labels and invoices for your shipment. Every parcel has a barcode for tracking and delivery address on your label, please print it and attach to your parcel. If you have no printer please contact us and we help you and can print in our sorting hub.

General questions

We have a list of prohibited and restricted items and no compensation items. Please check this page before pack your parcel. The person sending such items may have their order cancelled without notice or refund.
Yes, all invoices can be downloaded and printed from your account. Just login into your account.
You can cover your parcel from damage and loss in the booking process. Claims can be made by an account holder. We will try to make process quick and easy.
To place an order with us just fill the form in our calculator. Our system will offer you a few delivery methods available for your parcel, depends on size and weight.
You will see the price and estimated delivery time and be able to book parcel collection through our system.
After placing an order you will receive the order confirmation on your email and you will need to print labels and documents for your parcel before collection day.
After collection, you can track your parcel in your account.
Yes, we deliver to any private and business addresses, if your item is not on the prohibited list, you can book parcel collection.
Please make sure you understand that all parcels going outside these EU countries will pass through customs procedures. The customs team overseas will make a judgement on whether any duties and taxes are applicable to the parcel, based on the information provided on the despatch declaration or commercial invoice.
These charges are made up of:
Import duty - % charge on the declared value - this depends on the type of goods. 
Excise duty - % charge per kilo.
Import VAT - VAT at the prevailing rate in the destination country applicable to the total value and duties.
If you have any issues with parcel Taxes or Duties please contact local customs office for more information.

Enter parcel details and send!

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Weight:
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Length:
cm
Width:
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Height:
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rapide et fiable !

Reynes Clement

очень класно ! создается впечатление что в реальном времени я вижу свою посылку! только много очень писем1

mikhail

It was great amazing experience, the stuff is very open and ready to help ! The place is really cozy and beautiful! I will back soon and already have a lot of recommendations to my friends! Really good service ! Thank you ! Всем искренне рекоменду...

Daria Shevchuk

Очень удобный сервис, быстрые отправки и вежливый персонал. А в Милане теперь еще и офис под домом. Что может быть лучше? :)

Tatiana

Muy rapido y comodo. Todo perfecto.

Go Eduard

I'm very grateful to your company for helping people from different countries to maintain the relationships with their relatives in Russia at such a difficult time. Your staff is responsible, well-trained and polite. But the business with parc...

Liudmila Forrester

Не первый раз отправляю посылку. Спасибо команде. Особенно хочется отметить менеджера Надежда. Всегда поможет, быстро реагирует, очень внимательная. Спасибо Всем.

Tatiana

Awful service, they take money and never collect the parcel and no refund!!!

Ivochkina Evgeniia

3 semaines et demie pour une livraison de Paris (France) à Ekaterinburg (Russie)! Top! Tout est arrivé en état parfait ! Merci

Valeeva Liliia

Документы из Испании в Россию дошли ровно за 3 недели. Отдала курьеру посылку 14 июля и 4 августа она уже получена .Благодарю!)

Ufaeva Julia

Посылка из Италии в Краснодар дошла за 2 недели. Полностью отслеживалась на сайте. Замечательное отношение цена/качество.

Andreeva Tatiana

I've been the Topparcel service for a year and have found them to be the best parcel delivered within the time stated its always smooth and never any problems

Iain Jones

Можно ли изменить фамилию на Демидова. Остальное останется как было.

Sidelnikova Maria

Всем довольна, по любым вопросам всегда на связи. Всё дошло в целости и сохранности

Краснова Елена

❤️

Vienichenko Anna

Excellent service, I am so glad they are here and I can now send parcels to my sister. They are really very very good! Thank you guys.

Lara Martin

Замечательно! По срокам из Испании в регион России в среднем 16-18 дней. Движение посылки отслеживается, на сайте информация обновляется вовремя, дублируясь по электронной почте. Нареканий нет. Первые две посылки шли в России по ЕМС, третья простой п...

Zuykov Alexander

The main thing in such companies is the speed and integrity of delivery. You meet these requirements!

URIADNIK NAZAR

everything went fine but a bit longer than expected...

rossignol alain

Parfait

Vadachkoriia Olga
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