This site uses cookies to store information on your computer. Some of these cookies are essential to make our site work and others help us to improve by giving us some insight into how the site is being used. more info...

These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking some simple links. We also use some non-essential cookies to anonymously track visitors or enhance your experience of this site. If you're not happy with this, we won't set these cookies but some nice features on the site may be unavailable. To control third party cookies, you can also adjust your browser settings. By using our site you accept the terms of our Privacy Policy.

Login
EN
$
GBP EUR USD UAH
  1. Home
  2. Help

Help

Pricing questions

How to get a quote for the parcel?
Our calculator can help you to get quotes for any destination. Just type weight and dimensions of your package. After you can find prices and choose between different couriers services. Just click on book button.
No, all prices include surcharges, VAT and shipping cost. If the parcel moves abroad it can be taxes and duties in the destination country, we recommend checking all duties and taxes in the destination country before sending the parcel. Any taxes will have to be paid by the recipient.
We accept all banks credit and debit cards and PayPal. All payment is processed via secured service.
Weight and dimensions are important for using our service. Just weight your parcel on any scales and measure it with rolling tape. Any inaccuracies can cause delays or charges.
Yes some of our services charges by volume weight or actual weight, what is greater. Volume weight is calculated as (Length x Width x Height) / 5000.
For example your box is 10 kg and dimensions is 40 x40 x 40, volume weight will be 40x40x40/5000 = 12.8 kg. Couriers will charge by greater volume weight.

Collection and delivery

Parcel will be collected on the selected date by UPS or DX any time during the day from 9 am to 6 pm. If your missing collection day or time, you can rearrange collection on next working day.
Yes, all shipments have tracking numbers and you can track it any time in your account.
Delivery time is different for every country. International delivery time is estimated and depends on customs clearance. Unfortunately, we cannot give a more accurate delivery time and date. 
Unfortunately, if the parcel was already collected you cannot change the delivery address. If your parcel has not been collected, you can cancel your order and rebook.
Yes, you need a printer to print labels and invoices for your shipment. Every parcel has a barcode for tracking and delivery address on your label, please print it and attach to your parcel. If you have no printer please contact us and we help you and can print in our sorting hub.

General questions

We have a list of prohibited and restricted items and no compensation items. Please check this page before pack your parcel. The person sending such items may have their order cancelled without notice or refund.
Yes, all invoices can be downloaded and printed from your account. Just login into your account.
You can cover your parcel from damage and loss in the booking process. Claims can be made by an account holder. We will try to make process quick and easy.
To place an order with us just fill the form in our calculator. Our system will offer you a few delivery methods available for your parcel, depends on size and weight.
You will see the price and estimated delivery time and be able to book parcel collection through our system.
After placing an order you will receive the order confirmation on your email and you will need to print labels and documents for your parcel before collection day.
After collection, you can track your parcel in your account.
Yes, we deliver to any private and business addresses, if your item is not on the prohibited list, you can book parcel collection.
Please make sure you understand that all parcels going outside these EU countries will pass through customs procedures. The customs team overseas will make a judgement on whether any duties and taxes are applicable to the parcel, based on the information provided on the despatch declaration or commercial invoice.
These charges are made up of:
Import duty - % charge on the declared value - this depends on the type of goods. 
Excise duty - % charge per kilo.
Import VAT - VAT at the prevailing rate in the destination country applicable to the total value and duties.
If you have any issues with parcel Taxes or Duties please contact local customs office for more information.

Enter parcel details and send!

From:
To:
Weight:
kg
Length:
cm
Width:
cm
Height:
cm

Всё просто замечательно

Zuykov Alexander

1 month my parcel has not being delivered. No information about where is it, nothing. Seems, this company lost or stolen my clothes. Dont use this service

Karpenko Anastasiia

Alles problemlos gelaufen! Vielen Dank!

Griebel Margarita

It was not picked-up ! Please send me a refund.

Voss Irina

Por ahora ,muy bien un poco alto el precio pero por lo demás ,bien

Carrasco alcala Juan carlos

I use Top Parcel all the time and they always deliver, there has never been any problems they give a first. class service, highly recommended

Jones IAIN

as fast as the Spanish post for 7euro, better Espania correos. 3 weeks +1 day. Of these, 1 week was in Moskvabad:(. 3 semanas +1 día. De estos, 1 semana fue en Moskvobad (la capital de las ratas) que puedes ver FBS durante una semana.

Georgi

Dok

Manannikov Anatolii

Guys! Thank you very much for your work in these tough times. Frankly, I was hesitating while choosing Topparcel but till now, after dozen of parcels sent, I’ve never regretted of my choice. All well delivered, and some of parcels even quicker than e...

Orlenko Yulia

Отправка музыкального инструмента из Испании в Россию. Всё дошло в целости и сохранности. Огромная благодарность компании и лично Надежде за профессионализм. Исчерпывающие ответы на возникающие вопросы, консультации по таможенным вопросам, доупаковка...

Alexander

Все отлично! Лучший сервис! Уже 10 раз отправлял все доходит раньше чем планируется

Khromchenkov Maxim

Facile e veloce

Evseev Ilya

Ottimo servizio

Evseev Ilya

I sent my parcel Tracking EJ229926771RU almost a month ago and there is no information about where it is. On your site it just says it was collected only, but no other information, on the EMS site there is no any information. It was important documen...

Rabaev Shomoil

Испания - Россия. Хочу выразить Огромную благодарность Менеджеру Надежде в работе со мной, за её профессионализм и терпение. Отправила, и уже получила 6 посылок. Много вопросов, сомнений, нюансов перед отправкой... Надежда была на связи и днём и н...

SMIRNOVA IRINA

The parcel is not collected, please pick up this parcel before today until 3 p.m and update the status.

JORDA ALMUDENA

Все прошло великолепно - в офисе мне аккуратно и компактно упаковали мою посылку, быстро оформили. До адресата доехала в оговорённые сроки. Офис в Аликанте, рекомендую.

Дмитрий

Опять я довольна! Посылка в Россию дошла за 11 дней! Спасибо огромное за сервис! Всей команде успехов!

Liubov

Will definitely use again as it was painless. Great service. I had a large parcel, within ten days it was in Moscow.

Ganine Vladislav

Очень хорошая команда. Спасибо всем. На любой вопрос быстро реагируют. Всем советую эту компанию.

Prib Tatiana
All reviews
Trustpilot