Packing guide
Prohibitions or restrictions may apply to your goods, please checklist of prohibited items for full details. It is your responsibility to ensure that the goods you are sending are not prohibited by governmental or customs legislation in the country of delivery.
Ignoring them can lead to delays, accidents or damage to other parcels. If you send an item from the list you will take a risk and will be unable to make a claim of lost or damaged items.
Use new box every time when you send a parcel to make sure your box is strong enough for transit, old boxes have less protection. Wrap each item in the parcel individually in bubble wrap.
Place all items in the rigid cardboard box and seal with parcel packing tape or reinforced carton tape for the best result. Do not send overfilled boxes or envelopes.
Make sure items will not move inside the box during transit, fill empty space with loose fillings, paper or air cushions. Leave minimum 3 cm between item and box edge. All Fragile items place as far as you can from box edges and add some extra loose fillings.
Also, attach to parcel "Fragile" sticker for extra care. If you send some sharp, metal and heavy items please make sure you use good packaging to prevent injury of our staff, couriers or customers
Address information, barcode, telephone number and postcode is in the label and clearly visible. Use document poaches for commercial invoices and labels. Please remove all old labels and barcodes from the parcel.
Print two copies of the label and place one outside and another inside box, just for a case if the outer label gets to fall off. Use strong and new parcel tape and close all parcel edges and corners.
Please measure and weight your parcel exact accurate to avoid mistakes and surcharges. Every single parcel will be checked on weight and dimensions on the sorting hub, so please sure you have put right weight and size on booking. Some of the couriers use volumetric weight and size is essential for shipping.
Remember if your parcel has higher weight or size is stated on booking, you will have to pay the
difference. Otherwise, the parcel may be sent back to you and you can get the charge for collection and delivery back to your address.
Enter parcel details and send!
Всё просто замечательно
1 month my parcel has not being delivered. No information about where is it, nothing. Seems, this company lost or stolen my clothes. Dont use this service
Alles problemlos gelaufen! Vielen Dank!
It was not picked-up ! Please send me a refund.
Por ahora ,muy bien un poco alto el precio pero por lo demás ,bien
I use Top Parcel all the time and they always deliver, there has never been any problems they give a first. class service, highly recommended
as fast as the Spanish post for 7euro, better Espania correos. 3 weeks +1 day. Of these, 1 week was in Moskvabad:(. 3 semanas +1 día. De estos, 1 semana fue en Moskvobad (la capital de las ratas) que puedes ver FBS durante una semana.
Dok
Guys! Thank you very much for your work in these tough times. Frankly, I was hesitating while choosing Topparcel but till now, after dozen of parcels sent, I’ve never regretted of my choice. All well delivered, and some of parcels even quicker than e...
Отправка музыкального инструмента из Испании в Россию. Всё дошло в целости и сохранности. Огромная благодарность компании и лично Надежде за профессионализм. Исчерпывающие ответы на возникающие вопросы, консультации по таможенным вопросам, доупаковка...
Все отлично! Лучший сервис! Уже 10 раз отправлял все доходит раньше чем планируется
Facile e veloce
Ottimo servizio
I sent my parcel Tracking EJ229926771RU almost a month ago and there is no information about where it is. On your site it just says it was collected only, but no other information, on the EMS site there is no any information. It was important documen...
Испания - Россия. Хочу выразить Огромную благодарность Менеджеру Надежде в работе со мной, за её профессионализм и терпение. Отправила, и уже получила 6 посылок. Много вопросов, сомнений, нюансов перед отправкой... Надежда была на связи и днём и н...
The parcel is not collected, please pick up this parcel before today until 3 p.m and update the status.
Все прошло великолепно - в офисе мне аккуратно и компактно упаковали мою посылку, быстро оформили. До адресата доехала в оговорённые сроки. Офис в Аликанте, рекомендую.
Опять я довольна! Посылка в Россию дошла за 11 дней! Спасибо огромное за сервис! Всей команде успехов!
Will definitely use again as it was painless. Great service. I had a large parcel, within ten days it was in Moscow.
Очень хорошая команда. Спасибо всем. На любой вопрос быстро реагируют. Всем советую эту компанию.