Packing guide
Prohibitions or restrictions may apply to your goods, please checklist of prohibited items for full details. It is your responsibility to ensure that the goods you are sending are not prohibited by governmental or customs legislation in the country of delivery.
Ignoring them can lead to delays, accidents or damage to other parcels. If you send an item from the list you will take a risk and will be unable to make a claim of lost or damaged items.
Use new box every time when you send a parcel to make sure your box is strong enough for transit, old boxes have less protection. Wrap each item in the parcel individually in bubble wrap.
Place all items in the rigid cardboard box and seal with parcel packing tape or reinforced carton tape for the best result. Do not send overfilled boxes or envelopes.
Make sure items will not move inside the box during transit, fill empty space with loose fillings, paper or air cushions. Leave minimum 3 cm between item and box edge. All Fragile items place as far as you can from box edges and add some extra loose fillings.
Also, attach to parcel "Fragile" sticker for extra care. If you send some sharp, metal and heavy items please make sure you use good packaging to prevent injury of our staff, couriers or customers
Address information, barcode, telephone number and postcode is in the label and clearly visible. Use document poaches for commercial invoices and labels. Please remove all old labels and barcodes from the parcel.
Print two copies of the label and place one outside and another inside box, just for a case if the outer label gets to fall off. Use strong and new parcel tape and close all parcel edges and corners.
Please measure and weight your parcel exact accurate to avoid mistakes and surcharges. Every single parcel will be checked on weight and dimensions on the sorting hub, so please sure you have put right weight and size on booking. Some of the couriers use volumetric weight and size is essential for shipping.
Remember if your parcel has higher weight or size is stated on booking, you will have to pay the
difference. Otherwise, the parcel may be sent back to you and you can get the charge for collection and delivery back to your address.
Enter your parcel details to get a quick quote and send it today!
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Awesome services, thanks you very much. Very quick and easy
Brilliant service, fast response, easy to use...never fail to deliver (or amaze), these guys go literally the extra mile. Great prices PLUS they don't use crappy Hermes to collect, UPS all the way!!!!!!
Огромное спасибо чудесной команде Topparcel! Спасибо за терпение, отвечая на мои многочисленные звонки, когда я отправляла посылку в первый раз. Я очень довольна сервисом! Все быстро и проффесионально! Вот...послала во второй раз. Надеюсь все пройдет...
After choose the most expensive delivery to Moscow and the quickest one... after 2 weeks my parcel is still in Germany. I will never use again this company, they are not responsable and serious. It was much better to send the parcel for the same mone...
20 days and still not delivered in Moscow!
Excellent service
Very nice and friendly service. Quick and safe. Will use again. Thanks
I was looking for a logistics company to send parcel from a company in the UK to an individual in Russia. At first company in UK sent me the parcel DHL, but DHL did not warn that they did not work with physical persons and sent the package back, afte...
Excellent service and great tracking system. Sent a parcel to Russia (not the easiest place to send parcels) but my parcel arrived safely. Would use this company again. Many thanks
I've been sending parcels with your company for years. Reliable service and professional approach. Thank you!
Easy using website and parcel delivered with no problems . Really impressed with tracking system. Absolutely hassie free collection of my large parcel. Top level delivery. Highly recommend! Thank you TOPPARCEL !!!!!
Большое спасибо topparcel, много лет пользуюсь и советую всем своим знакомым.
Thank you Topparcel for informing me that my box is now in transit. Swiftly carried out over the festive period. I appreciate your email this morning. Thank you for everyone’s help during this Christmas time.
I am extremely pleased to know that all parcels are now in transit. Excellent services received. Very grateful of your hard work again over the festive period. Thank you for letting me know this morning.
Excellent news! Good to know the parcel is on it’s way this morning in your good capable hands. Thanks for your work over Christmas time.
Great News!! Thank you Topparcel for your email informing me that my box is in transit today. I am really pleased by the good news.
Thank you for the update regarding process of my delivery today. I am very pleased to know that the parcel is on it’s way now. Very Good News. Thank you Topparcel for that!!
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