Packing guide
Prohibitions or restrictions may apply to your goods, please checklist of prohibited items for full details. It is your responsibility to ensure that the goods you are sending are not prohibited by governmental or customs legislation in the country of delivery.
Ignoring them can lead to delays, accidents or damage to other parcels. If you send an item from the list you will take a risk and will be unable to make a claim of lost or damaged items.
Use new box every time when you send a parcel to make sure your box is strong enough for transit, old boxes have less protection. Wrap each item in the parcel individually in bubble wrap.
Place all items in the rigid cardboard box and seal with parcel packing tape or reinforced carton tape for the best result. Do not send overfilled boxes or envelopes.
Make sure items will not move inside the box during transit, fill empty space with loose fillings, paper or air cushions. Leave minimum 3 cm between item and box edge. All Fragile items place as far as you can from box edges and add some extra loose fillings.
Also, attach to parcel "Fragile" sticker for extra care. If you send some sharp, metal and heavy items please make sure you use good packaging to prevent injury of our staff, couriers or customers
Address information, barcode, telephone number and postcode is in the label and clearly visible. Use document poaches for commercial invoices and labels. Please remove all old labels and barcodes from the parcel.
Print two copies of the label and place one outside and another inside box, just for a case if the outer label gets to fall off. Use strong and new parcel tape and close all parcel edges and corners.
Please measure and weight your parcel exact accurate to avoid mistakes and surcharges. Every single parcel will be checked on weight and dimensions on the sorting hub, so please sure you have put right weight and size on booking. Some of the couriers use volumetric weight and size is essential for shipping.
Remember if your parcel has higher weight or size is stated on booking, you will have to pay the
difference. Otherwise, the parcel may be sent back to you and you can get the charge for collection and delivery back to your address.
Enter your parcel details to get a quick quote and send it today!
Thank you very much Topparcel for your intervention with colleagues in the Ukraine regarding my parcel. There was a slight hiccup. It was my fault though. I entered the wrong contact phone number on the form and the recipient couldn’t be reached. It ...
I have had a technical issue with resetting my password on the Topparcel online service the other day and contacted Topparcel team both via e-mail service and on the landline phone number. In both cases the team response was quick and really helpful....
✋Job well done! Thanks again Topparcel, my 2 deliveries arrived safe and secure in the Ukraine today. Recipients are equally pleased and expressed their Thanks and gratitude for your wonderful teamwork and excellent delivery services.
Thank you so much for your regular updates regarding the status of my parcels. Your service is excellent and I do appreciate it very much.
I'm absolutely happy for service. Good communication, regular promotion... Thanks for it.
I am so thrilled to hear that my 2nd box is now in transit to the Ukraine. Expertly handled and I have been kept well informed. Topparcel, you have been absolutely perfect. Thank you for you Brilliant Teamwork.
I am really pleased with the collection of my parcels due to be delivered in the Ukraine. It’s a busy time of the year and Topparcel have worked very hard. They have been very efficient and they have kept me well informed. If you are not sure about a...
Thanks for your service. The delivery was quick and reliable.
Thanks for your service, prices are very nice compared with others, the staff is friendly and very helpful. Highly recommend.
Excellent,reliable delivery company with great customer service and support . Have been working with them for many years and have never had any issue. They are always eager to help and go an extra mile if needed.
Responsible approach to business, excellent communication, fast solution of the current problems of the client. Thanks!
Amazing company, great customer service, always reliable and highly recommended by me! All the best x
Thanks for your service, my relatives happy to get presents from UK
Nice delivery company, work for many years.
Thank you very much ! Excellent service!! Very helpful staff!!
Many thanks best possible service. Highly recommend