Packing guide
Prohibitions or restrictions may apply to your goods, please checklist of prohibited items for full details. It is your responsibility to ensure that the goods you are sending are not prohibited by governmental or customs legislation in the country of delivery.
Ignoring them can lead to delays, accidents or damage to other parcels. If you send an item from the list you will take a risk and will be unable to make a claim of lost or damaged items.
Use new box every time when you send a parcel to make sure your box is strong enough for transit, old boxes have less protection. Wrap each item in the parcel individually in bubble wrap.
Place all items in the rigid cardboard box and seal with parcel packing tape or reinforced carton tape for the best result. Do not send overfilled boxes or envelopes.
Make sure items will not move inside the box during transit, fill empty space with loose fillings, paper or air cushions. Leave minimum 3 cm between item and box edge. All Fragile items place as far as you can from box edges and add some extra loose fillings.
Also, attach to parcel "Fragile" sticker for extra care. If you send some sharp, metal and heavy items please make sure you use good packaging to prevent injury of our staff, couriers or customers
Address information, barcode, telephone number and postcode is in the label and clearly visible. Use document poaches for commercial invoices and labels. Please remove all old labels and barcodes from the parcel.
Print two copies of the label and place one outside and another inside box, just for a case if the outer label gets to fall off. Use strong and new parcel tape and close all parcel edges and corners.
Please measure and weight your parcel exact accurate to avoid mistakes and surcharges. Every single parcel will be checked on weight and dimensions on the sorting hub, so please sure you have put right weight and size on booking. Some of the couriers use volumetric weight and size is essential for shipping.
Remember if your parcel has higher weight or size is stated on booking, you will have to pay the
difference. Otherwise, the parcel may be sent back to you and you can get the charge for collection and delivery back to your address.
Enter your parcel details to get a quick quote and send it today!
Впервые воспользовалась услугами и пока на первичном этапе все прошло гладко, надеюсь и последняя фаза пройдёт так же
Vse dostavleno, spasibo) Budem polzovatsya regularno!
В этот раз оставлю отзыв на русском языке. Очень часто пользуюсь услугами компании "Topparcel", отправляя посылке как родне, живущей в Украине, так и на неподконтрольной территории Донбасса. Очень ясное им прозрачное ценообразование, особ...
Sending regularly parcels with Topparcel to my relatives living in Donetsk and Ukraine mainland. Very fair and transparent service. The management is always working on their business improvement.
Vielen Dank für die beste Lieferlösung von Deutschland nach Russland. Sehr guter Service.
I sent more than 10 parcels with this company - to Donetsk and Ukraine. So far, there have been no failures. Everything always reached, nothing was lost.
Sent packages to Russia with Topparcel 7 times. Everything was always good, no problems arose. The work is well organized. Somehow at the beginning I had to call, an employee of the company named Maxim answered my questions patiently and kindly, whic...
This is the best company for sending parcels to Russia from Britain. Usually everything comes in 2 weeks, very responsive support, great price.
everything arrived quickly, thanks
good
Awesome services, thanks you very much. Very quick and easy
Brilliant service, fast response, easy to use...never fail to deliver (or amaze), these guys go literally the extra mile. Great prices PLUS they don't use crappy Hermes to collect, UPS all the way!!!!!!
Many thanks to the wonderful Topparcel team! Thank you for your patience answering my many calls when I sent the package the first time. I am very happy with the service! Everything is fast and professional! Here ... I sent it a second time. I hope e...
After choose the most expensive delivery to Moscow and the quickest one... after 2 weeks my parcel is still in Germany. I will never use again this company, they are not responsable and serious. It was much better to send the parcel for the same mone...
20 days and still not delivered in Moscow!
Excellent service
Very nice and friendly service. Quick and safe. Will use again. Thanks
I was looking for a logistics company to send parcel from a company in the UK to an individual in Russia. At first company in UK sent me the parcel DHL, but DHL did not warn that they did not work with physical persons and sent the package back, afte...
Excellent service and great tracking system. Sent a parcel to Russia (not the easiest place to send parcels) but my parcel arrived safely. Would use this company again. Many thanks
I've been sending parcels with your company for years. Reliable service and professional approach. Thank you!