Packing guide
Prohibitions or restrictions may apply to your goods, please checklist of prohibited items for full details. It is your responsibility to ensure that the goods you are sending are not prohibited by governmental or customs legislation in the country of delivery.
Ignoring them can lead to delays, accidents or damage to other parcels. If you send an item from the list you will take a risk and will be unable to make a claim of lost or damaged items.
Use new box every time when you send a parcel to make sure your box is strong enough for transit, old boxes have less protection. Wrap each item in the parcel individually in bubble wrap.
Place all items in the rigid cardboard box and seal with parcel packing tape or reinforced carton tape for the best result. Do not send overfilled boxes or envelopes.
Make sure items will not move inside the box during transit, fill empty space with loose fillings, paper or air cushions. Leave minimum 3 cm between item and box edge. All Fragile items place as far as you can from box edges and add some extra loose fillings.
Also, attach to parcel "Fragile" sticker for extra care. If you send some sharp, metal and heavy items please make sure you use good packaging to prevent injury of our staff, couriers or customers
Address information, barcode, telephone number and postcode is in the label and clearly visible. Use document poaches for commercial invoices and labels. Please remove all old labels and barcodes from the parcel.
Print two copies of the label and place one outside and another inside box, just for a case if the outer label gets to fall off. Use strong and new parcel tape and close all parcel edges and corners.
Please measure and weight your parcel exact accurate to avoid mistakes and surcharges. Every single parcel will be checked on weight and dimensions on the sorting hub, so please sure you have put right weight and size on booking. Some of the couriers use volumetric weight and size is essential for shipping.
Remember if your parcel has higher weight or size is stated on booking, you will have to pay the
difference. Otherwise, the parcel may be sent back to you and you can get the charge for collection and delivery back to your address.
Enter parcel details and send!
Special thanks to Starhus srl Top Parcel point Rimini - fast, efficient and professional!
Good evening, could you please help me. I do not have printer and can not print my documents for the parcel. Tracking number- 3216443672, parcel ID- 44228. Could you please print it in the branch? Tomorrow the courier will come in my apartment in the...
My experience was great with Topparcel! I sent important documents from Italy to my daughter who lives in Russia. She got the parcel delivered at her house in Ekaterinburgh only after 10 days.
Thank you so much! I sent a second parcel with this company to St. Petersburg. The first one arrived in two weeks. I'm just happy that I found this company. Now is a very difficult time and for me this company is the only way to send a gift to m...
Amazing collected from UK and delivered USA in less than 3 days . Recommend 100% TOPPARCEL thankyou for easy site online ,prompt collection and quick delivery,also easy tracking with plenty of updating emails . Great job .
Я отправляла документ из Франции в Россию компанией СДЕК через этот сайт. Кроме того, что это сейчас практически единственный вариант, как можно отправить документы в Россию, это было четко, быстро и не дорого. Отличный сервис. Буду пользоваться снов...
Servizio eccellente, ci sono voluti meno di un paio di minuti per l'invio. Grazie.
Excelente servicio. Envié un paquete a Rusia y el paquete llegó de manera segura en solo unas pocas semanas. Volvería a utilizar esta empresa. Muchas gracias
This first experience was made in a very particular situation, and I must say that you were the saviour. Interlocutors attentive and caring despite the language barrier. Thank you for continuing your work in the worst difficulties and remaining so ...
all good, very quick delivery, thanks
The online service is great! It took 2 weeks for my parcel to arrive from Italy to Moscow. Highly recommend
Часто отправляю посылки вместе с TopParcel! Приятно радует, что все отслеживается и приходит в заявленные сроки, менеджеры быстро реагируют на вопросы.
Thanks for the quality service, very user-friendly website and good support.
It took several attempts for the parcel to be picked up from home for whatever reason. The customer service was super nice and helpful though, and resolved it in reasonable time. Once the parcel was picked up, everything worked well. It took roughly ...
All my parcels are going very fast to destination country, easy to check the tracking information and good communication team. Thank you
Very happy sending parcel with your delivery service. Thank you
Thank you very much, guys. You're done a great job, I'm very happy with your service.
My parcel journey was a nearly one month, but I understand it was the busiest period for delivery companies. All good, thank you!
I received the parcel, thank you! I have a good experience with this courier company.
Shipped on 26 November and delivered on 5 of December in Moscow. Secure and Speedy service. Hope to deal again.