Privacy policy

This policy explains how we collect, store and use personal data about you when you browse topparcel.com or otherwise provide your personal data to us.

By visiting, logging into, registering or using Topparcel website, you agree that it's okay for us to collect, use and transfer your information (including your personal data) under the terms of this policy. If you're don't want to be bound by this policy any longer, please do not continue to use or enter your details on our website.

When we say your "personal data," we mean any information that identifies any person that you provide to us during your trial period, after you subscribe, or contained in any other information that you provide to us. Your "personal data" may also be contained in information that we collect about you in connection with your use of the website. The financial data that you enter into Topparcel isn't part of the "personal data" discussed here. When it comes to your personal data, we comply with our respective obligations under the Data Protection Act 1998.

Information collected
Your personal data includes the information you provide when you sign up for an account or sign up to receive our emails, or when you answer questionnaires, surveys, enter competitions or provide information in your account profile, on the Topparcel website, or during a support enquiry about you and/or your organisation.

Examples of this personal data include includes, but is not limited to, your name, address, phone number, email address or any other information. We collect information about your website usage, to improve our service and to understand trends. Some of this data may be "personal data", where it identifies a person.

We monitor patterns of usage, such as login dates and volumes of data, so we can understand how people are using Topparcel to develop and improve our products.
We also monitor patterns of usage so that we can tailor any communications that you have asked us to send you.
For security reasons and to aid in monitoring patterns of usage, we log your IP address when you use the website. This is your computer's individual identification number that is assigned to your computer when connected to the Internet.
We monitor traffic information when you visit our site or read emails from us, including things like page visits, e-mail clicks, purchases, referring sites, and video viewings. We use this information to improve our website, promotions, and to understand customer purchasing behaviour.

Information Collected by Third Parties
In addition to information collected by ourselves then we may also receive data that has been collected by third parties, which would be added to the previous information held by ourselves.

How we use your personal data
We use your personal data to enable us to provide you with access to Topparcel website. It will also enable us to contact you by email, fax, post, SMS, social media or telephone where necessary.
To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us, one of our group companies or for one of our suppliers. Such staff maybe engaged in, among other things, the processing of your payment details and the provision of support services. By submitting your data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Finally, we reserve the right to cooperate with law enforcement officials in the investigation of alleged unlawful activities of Topparcel website users. We will have no legal liability for such disclosures of your information.

Disclosing Your Information
We may also disclose your personal information to third parties:
Where we sell any or all of our business and/or our assets to a third party.
Where we are legally required to disclose your information. To assist fraud protection and minimise credit risk.

Cookies
To help us improve our website and the service we provide to you we may use technology to track the patterns of behaviour of visitors to our site. Often, this is in the form of a cookie file. Where used, these cookies are downloaded to your computer or device automatically.

We may further use, or permit selected third parties to use, your personal data to enable us to track and analyse website traffic and visitor trends and improve your browsing experience. For further details, please see our Cookies Policy.

Third Party Links
You may find links to third party websites on Topparcel. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Your Data's Security
At Topparcel we take security very seriously including the use of the online credit card payment facility operated by Paymill or Paypal. Your browser will go into secure mode before you enter any payment details..

Being in 'secure mode' means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our Website, so your card details cannot be viewed by anyone else using the Internet.
No credit or debit card details are stored on our servers once your initial payment has been processed. Once on their systems, all sensitive data is secured using internationally recognised 256-bit encryption standards

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your data, we cannot guarantee the security of your data transmitted to the Topparcel website is at your own risk. Once we have received your data, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights
You can unsubscribe from our promotional email communications at any time by just clicking the unsubscribe link in any email, or by emailing us at hello@topparcel.com.
You have the right to request a copy of personal data we hold about you. To do this, simply write to us or send us an email – just use the contact details below. We may charge you £10 for providing this information to cover our administration costs.

Changes to this policy
We may edit this policy from time to time. Please check this policy regularly for any changes. We will post all changes here, and if we make any substantial changes we may also notify you by email.

Contact us
If you have any queries about our Privacy Policy. Please do not hesitate to email to us hello@topparcel.com